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Sponge
Lancashire (A chip shop somewhere near Preston)
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October 22, 2020 - 10:42 am
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Just got my new V5C logbook back from DVLA - having taken them 3 months to process it. There is also a letter stating that I must tax the bike before I can make any changes to the V5C.   Happy days but read on......

Upon checking I find that they have transposed the frame and engine numbers incorrectly and have changed a C to a G despite my cover letter and clearly writing the new details on the form that I sent in to them.  They have failed to register the bike as 'Historoic' so it is open taxation now.  They are inferring that it must be my mistake. 

I have spoken to DVLA and they tell me that :

In order to change the frame and engine numbers on the V5C I will need to go through the complete dating and evidence registration process again.  That means getting photographs and rubbings and, most difficult, a signature from somebody who must come into our house (during lockdown) to witness the bike ( not something we are allowed to do at present).  As you can appreciate I cannot push it out onto the road to be inspected because it is not taxed !!! Then send it off to dating officer and get a certificate etc.  This is a complete faff.

That I must tax the bike before  I can make changes to the V5C. I explained that to attempt to Tax or SORN a bike with incorrect frame and engine numbers ( according to their mistake on the V5C) is an act of fraud and could, therefore at worst case, get me into a lot of trouble, at least worst lead to me having to pay road tax twice.   

I have a feeling that due to their mistake they will seek to issue a different reg number.  The bike is already marked up.  

I therefore feel that I am at a stalemate - commit fraud or leave the bike to rot. 

Any advise would be welcome - this is intolerable and I am at my wits end with these officials who automatically assume that any error must be attributable to the customer - not to them !!!!  Didn't even get an apology - just a load of work and back to square one.  

    

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Sponge
Lancashire (A chip shop somewhere near Preston)
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October 22, 2020 - 11:52 am
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Just to add to the saga, I decided to complain using the DVLA website for complaints.  It took me an hour to clearly state my case and what I wanted. 

When I went to submit the complaint it said 'there has been an error  please start again' the original text was unrecoverable.   

When I started again it said that I had to prove I am a ' key worker due to COVID19.  

I am giving up....................endex. 

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Lennon66
Northwich Cheshire
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October 22, 2020 - 5:51 pm
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Hi Sponge 

Its not the best of days for you , but all is not lost  . What changed from a C to a G ?.

Is the V5C a age related or reclaimed application ?

when was the paperwork processed ?

 

please send me an email at ** Please log in to view **

 

I will discuss in detail what can be done 

 

Thanks 

 

Tim 

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GlenAnderson
Dover
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October 22, 2020 - 7:06 pm
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Try not to get stressed. 

The errors are theirs and, whilst it’s frustrating, they’re easily corrected. 

Chances are extremely high that it won’t be the same clerk you deal with next time. Return your new V5 for amendment, pointing out the errors, and including fresh rubbings and a copy of the original application. 

You have never been able to change tax class without simultaneously actually taxing the vehicle in the new one. When you are ready to tax it, just present the V62 application, your V5 with the right bit filled in, and a V112 MoT exemption from at your post office; that’s if you can’t do it all online. 

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SpacedMarine
Up north
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October 23, 2020 - 9:46 pm
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What's the road like outside sponge?Its a bit of a grey area that.we have to deal with stuff like that when recovering untaxed vehicles.If you were to follow the letter of the law you need an operator's licence to move untaxed cars(classed as freight) however if it's broken down you dont so if a vehicle is broken down on the road and is untaxed we charge them to recover it and just move it or tell them to tax it before we get there and show proof.

Again technically,if a car is on someone's drive and needs recovering across a pavement off a drive say ,technically its unlawful? Not sure what the correct term would be but common sense says,unless you use a crane to lift it over the pavement it needs to cross the threshold so to speak.

All untaxed vehicles need to be moved with all wheels off the ground (back of a truck basically) so no front or rear lifts with two wheels on the ground in the case of a car.

So technically if you had a van that was taxed you could park the bike in the back and park the van on the road and get him to inspect it in the van or just put it on the pavement outside.Given the circumstances a bit of common sense would prevail you would think but I'm not a dvla inspector !

Hope that helps 👍🏼

What's 7/16 in mm again?

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rhi010
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October 23, 2020 - 10:29 pm
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Sounds really frustrating, no one really wants get into this over the phone. 

Regards taxation class I got my old 1975 honda pf50 out over the summer, not been out for 10 years.

Noticed when I taxed it that it wasn't historic so there was a charge of £20, couldn't be bothered to try to do anything as I just wanted to ride it so I paid up and enjoyed a few miles in the sun.

Last week a letter arrived from the DVLC to the affect that this had been noted an a refund has been sent along with a new V5c. 

So there must be something in place for this to flag up and be addressed, maybe try taxing it an see what happens. 

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Sponge
Lancashire (A chip shop somewhere near Preston)
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October 24, 2020 - 8:40 am
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Many thanks for all the helpful advice and encouragement, sympathy etc.  To be frank I am fast losing interest in anything that involves mindless beaurocracy and unhelpful public servants with huge unconcious-bias issues. Not everybody who rings up with a Lancashire accent is a criminal and/or stupid. The DVLA will not get a Christmas card this year and the B175 has now gone to the back of the workshop, where it has been for the last 40 years whilst I deal with other, less beurocratic projects. COVID19 permitting, I will tax it next week and then see what comes up.  Sponge. Ride on bros I appreciate the comradeship.

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